Automation

We’ve been on quite a journey. In Episode 1, we learned that MCP is the new nervous system for AI. In Episode 2, we made peace with MuleSoft (integration’s heavy lifter). In Episode 3, we stood at the fork in the road and chose our protocol—Open Source or Enterprise. Now, we turn the key. We stop looking at architecture diagrams and start looking at behaviour. Because when you actually switch this on, something fundamental shifts. ...

If you’ve read Episode 1, you probably remember how we opened the door to this new world of AI MCP (Model Context Protocol) — the idea that systems could start reasoning, not just integrating. It felt exciting, futuristic… maybe too good to be true. And honestly, that’s what I’ve been thinking about ever since. Because like most of you who’ve lived through long integration nights, broken APIs, and “mysterious” data mismatches — I’ve learned that every shiny new thing comes with its own set of “gotchas.” ...

How a custom Outlook Add-in, Azure Functions, and AI can eliminate manual data entry and create perfect CRM notes or tasks every time. Every professional who uses a CRM has felt this pain. You finish an important email exchange with a client — full of critical details, action items, and subtle sentiment cues — and then comes the administrative tax: logging it all in Salesforce. You copy and paste, you try to summarize the key points, you search for the right Account or Opportunity, and you create a Task. It’s a tedious, time-consuming process that’s universally disliked yet essential for maintaining a clear customer record. ...