https://pchavali09.github.io/tags/laya/Recent content in Laya on Pavan ChavaliHugo -- gohugo.ioen-usSun, 25 Oct 2026 00:00:00 +0000https://pchavali09.github.io/posts/laya-decision-model/Sun, 25 Oct 2026 00:00:00 +0000https://pchavali09.github.io/posts/laya-decision-model/<img src="https://pchavali09.github.io/posts/laya-decision-model/cover-page-laya-decision-model" alt="The Model Is the Easy Part: Einstein, Laya and Case Routing" style="max-width: 100%; margin-bottom: 20px;" /><br /><p>A fine-tuned model can read a customer&rsquo;s angry paragraph and pick the right department in about 40 milliseconds. That&rsquo;s on a single T4 GPU, with a model you can download for free. It used to mean a pile of rules. Now it feels like magic, and the instinct is to point it at the work and wait for the wonders.</p> <p>I&rsquo;ve watched this story develop from the other end. When I work on older Service Cloud orgs — upgrades, migrations — routing lives in rules. I have seen it many times. Then Einstein arrived with a gate and a confidence score. Now there are small open decision models like Laya, which you run yourself.</p>